General Questions
General Questions
Why Should I buy from Valo?
Why Should I buy from Valo?
Headquartered in Scottsdale, AZ USA, for over 6 years, Valo has led the way in designing, engineering, and manufacturing cutting-edge red light therapy devices. Here are some of the ways we stand out:
BEST VALUE: Quite simply, Valo offers the absolute best value and the most powerful, affordable, and effective red light therapy devices on the market today. Valo devices deliver exceptional power and performance at an unmatched value (i.e., watts per $ invested).
3RD PARTY TESTED: All of our red light therapy panels are independently 3rd party tested to guarantee power (measured in joules) and spectral output.
UNMATCHED SELECTION: As a leader in red light therapy, Valo is committed to offering the widest selection available anywhere. Over the years, Valo has designed and engineered many devices in various form factors—never sacrificing our commitment to quality.
SUPERIOR QUALITY: Our devices are proudly manufactured in a state-of-the-art facility certified to the highest standards, including MDSAP and ISO 13485.
COMMITMENT TO INNOVATION: At Valo, red light therapy is what we do. Our multiple patents and unique product offerings demonstrate our never-ending commitment to innovation. To learn more about our patents, see the Patents page.
SCIENCE DRIVEN: Our Scientific Advisory Board is comprised of some of the best minds in the photobiomodulation research field. Our board includes both PhD researchers from top-tier universities and practitioners using the devices regularly in real-world settings. As such, our product development is driven by the latest research and real-world experience.
60 DAY NO RISK TRIAL PERIOD: Valo offers a full 60-day NO RISK trial—when we say no risk, we mean it. Send the product back for any reason within 60 days for a full refund.
EXCEPTIONAL CUSTOMER SERVICE: Our online reputation speaks for itself. If you ever need help or just have a question, you can call our phone support line and speak to an actual live person (in the USA) to get assistance.
REAL RESULTS: Don’t just take our word for it. Please take a moment to read through our growing repository of customer testimonials.
To learn more about what sets us apart, read The Valo Difference.
Are your lights third-party tested and validated?
Are your lights third-party tested and validated?
Our lights have been third party tested and validated by LightLab International in Pennsylvania.
Other
red light therapy lights on the market may appear similar - but the
reality is unless those companies are publishing transparent,
independent testing data, you just don't know what you are getting.
Why do the NIR LEDs appear to be not working?
Why do the NIR LEDs appear to be not working?
Near Infrared (800-900nm) is just beyond the visible spectrum (400nm-700nm) - hence it is invisible to the naked eye.
You will actually only be able to see a small pink dot or perhaps a
very subtle pinkish hue emanating from the NIR LEDs when they are 'on'.
Please rest assured that there is a significant amount of light energy
emanating from those LEDs and your Mito Red Light is in fact working
exactly as designed.
Are your lights "FDA Approved"?
Are your lights "FDA Approved"?
Under FDA regulations, marketers cannot sell higher-risk products without premarket approval from FDA, a regulatory pathway that includes a rigorous review of safety and efficacy data. FDA, Device Advice: Comprehensive Regulatory Assistance: Overview of Medical Device Regulation: How to Study and Market Your Device: Premarket Submissions: Premarket Approval (PMA)
Lower-risk devices undergo a less stringent regulatory review, known as the 510(k) regulatory pathway, that does not require clinical data demonstrating efficacy or safety, only a showing that a new device is “substantially equivalent” to an existing device already legally marketed in the United States. FDA, Device Advice: Comprehensive Regulatory Assistance: How to Study and Market Your Device: Premarket Submissions: Premarket Notification 510(k)
Certifications: Certifications
- BSCI
- ISO9001
- ISO14001
- ISO45001
- MDSAP
- ISO 13485
Independent Third-Party Testing Results
Product Questions
What makes your red light therapy devices different from others on the market?
What makes your red light therapy devices different from others on the market?
Our devices use medical-grade LED technology with the most effective wavelengths (660nm & 850nm), ensuring optimal skin penetration, results, and safety, all packed into a sleek, easy-to-use design.
Is it safe to use red light therapy on sensitive skin?
Is it safe to use red light therapy on sensitive skin?
Yes, it’s 100% safe for all skin types. Red light therapy is non-invasive and doesn’t contain UV rays, so it won’t cause burns or irritation when used as directed.
What wavelength does your device use, and why is it effective?
What wavelength does your device use, and why is it effective?
We use a dual wavelength of 660nm (red) and 850nm (near-infrared), which together support collagen production, reduce inflammation, and accelerate tissue healing.
Usage Questions
How often should I use red light therapy for best results?
How often should I use red light therapy for best results?
We recommend using it 3–5 times per week for 10–20 minutes per session, depending on your skin goals or recovery needs.
Can I use the device on multiple areas of my body in one session?
Can I use the device on multiple areas of my body in one session?
Absolutely. You can target different areas one after another in the same session, just allow a few seconds between areas to reposition the device.
How long does each session typically last?
How long does each session typically last?
A typical session lasts between 10 to 20 minutes per area. It’s safe to use daily if desired, but consistency is more important than duration.
Shipping, Warranty, and Returns
How long does shipping take, and do you ship internationally?
How long does shipping take, and do you ship internationally?
Standard domestic shipping takes 3–7 business days. We do offer international shipping, delivery time varies based on location, typically 7–14 business days.
What’s included in your warranty, and how do I activate it?
What’s included in your warranty, and how do I activate it?
All our devices come with a 1-year warranty covering any manufacturer defects. Warranty activation is automatic upon purchase, just keep your order number for reference.
What is your return policy if I’m not satisfied with the product?
What is your return policy if I’m not satisfied with the product?
We offer a 30-day money-back guarantee. If you’re not seeing results or aren’t satisfied, contact us within 30 days for a full refund, no questions asked.